Technology at the forefront
Its what we’re all about!
We invested in new office with more space enabling economies of scale in purchasing ability, as well as secure parking for our hugely increased fleet of works vehicles.
It also enabled a state-of-the-art training centre, to expand our apprenticeship programme, and also to host a variety of training days organised b external third-parties.
We invested in smart devices for field engineers to enable integration and enabling video calling from site to facilitate swift decision making to streamline workflows.
Further investment was made with the advent of 4G to leverage the best use of the most up-to-date technology. This included a wide-ranging mid-term upgrade of existing devices to maintain our position at the forefront of reporting techniques.
We invested in Metrix™ as our procurement process showed that this was the most flexible and cost-effective solution delivering the transparency and connectivity needed. The immediate benefit was a reduction in claim cycle times of 47%.
iTouch integrated as standard. The software delivers the ability to stream diagrams, video and audio content in virtual real-time from site to enable instant review and advice to progress claims quickly while the engineer is on-site therefore avoiding the need for an additional visit.
DASA developed a solution to enable the repair rather than the full replacement of an expensive off mains system.
SuperFast broadband ambassadors
Due to our presence on the Stockport Marketing Committee, DASA was chosen as one of the two business in the Stockport area to highlight the investment in Superfast Broadband in the region.
New telephony system
DASA has invested in a completely new VOIP telephony system which offers superior call quality and vastly increased call handling option, call will be ‘smart-recorded’ and assigned to the appropriate claim through an advanced recognition algorithm achieved through further research and development.
DASA online customer portal launched to further enhance the customer experience.
Work for DASA
We are always looking for fantastic people to join our growing team