Technology preparation during coronavirus
We are all coming to terms with the new restrictions on our working lives. Social distancing and remote working have become part for the course, the past couple of weeks have demonstrated who was and wasn’t prepared for what lay ahead.
If any positives are to come out of this crisis, it is how companies have demonstrated their resilience to changing working practices and embracing technology to assist them.
The ABI has put together a whitepaper, that makes predictions on how the pandemic could lead to a number of technological advances including the increase investment in autonomous goods vehicles, more companies open to remote working and further boosts to investment to help support community resilience.
Stuart Carlaw, ABI Research chief research officer, said: “Perhaps the Coronavirus disease (COVID-19) outbreak and the global reaction to the pandemic is stimulation for change of the magnitude that will force companies to radically rethink how they operate and embrace technological investment to make this happen.”
At DASA we have always seen ourselves as technological innovators in the underground services sector, offering the quickest, least disruptive and cost-effective solution for our customers. The coronavirus outbreak has of course caused a great deal of restriction and we have had to update our working practices in many regards, but, our continued investment in technology has ensured that it is very much ‘business as usual’.
Highly efficient claims management systems are very much key to this. DASA’s system – Metrix is a constantly evolving tool bespoke to our needs and has become vital in the management of our customers’ journey.
Operations director at DASA, Andrew Greatorex explains: “During the coronavirus outbreak, Metrix has allowed us to not only manage customer claims in a highly efficient and effective manner but has also enabled us to plan engineers travel to ensure less time is required out on the road and where possible avoid the need for overnight stays.”
Advancements in on site technology has also helped massively. Andrew continues:
“Technology turns videos and photos – captured on a smart device – into reliable evidence that is suitable for use in claims. Technology also facilitates live, secure and recorded video calls between field and base, as well as integrating advanced workflow and reporting features. This enables us to in many cases make a decision on the claim on our first visit.”
The last few weeks have been a tough time for us all. It is of course early days, but as an industry we have to keep on moving through this. By developing our working practices and continuing to be at the forefront of technological advances, we can work together to ensure that customers still get the level of service they expect, and we can continue to provide it for them.
If you would like any further information on our service, please do not hesitate to contact Andrew, andrew.greatorex@dasa.co.uk