Its what we’re all about!
Our claims management system is completely integrated, transparent and provides our office based team, engineers, insurance clients and customers a real time window into what is happening with the claim.
The system enables us to provide all insurance clients with real time MI on agreed SLA’s, spend and other key KPI’s. It also enables us to deliver regular and detailed MI providing real insight for clients on the details of their claim book.
We use mobile technology on site enabling field engineers to send all information directly to our technical team back at head office. We work with leading technology including itouch and eviid, we are able to live stream from site to the office liaising directly with our technical team. This enables us to make decisions on the next course of action immediately, reducing the life of the claim, driving down costs and improving the service to the customer.
This technology also ensures that information is captured, validated and saved through the MetrixTM system, providing detailed evidence and reasoning behind our decisions should we require it.